Address Move Kit

1. Before you start

1. Set up your new email address (for example Gmail or Outlook) and make sure you can log in to it.
2. Keep your old address working while you move. Check the notice Virgin Media sent you for your exact dates and options. Setting up forwarding to your new address helps you spot accounts you've forgotten.
3. Do the red items first. Banks, government and your other email accounts matter most, because they send security codes and password resets.

Tip: change one account, then check it sends a confirmation to your new address before ticking it off.

2. Your checklist

Menu names vary between sites. "Official help page" goes to that company's own instructions for changing your email (checked November 2026). "Open site" goes to the main page where we couldn't confirm a help page. Most let you change your email after logging in, under Profile, Personal details, Account settings or Security.

Add your own

3. Find the accounts you've forgotten

1. Search your password manager or saved passwords (in your phone or browser settings) for your old address. Search just the end part: virginmedia.com
2. Search your old inbox for words like welcome, verify your email, order confirmation, statement, receipt and password reset.
3. Watch your forwarded mail for the next few weeks. Anything still arriving at the old address is an account to add above.
4. Don't forget offline ones: your GP, dentist, vet, employer or payroll, pension, school, clubs, landlord or letting agent, and charities you give to.